“Keep a cool head and a warm heart.”

“People need to feel seen as people – not just as a function.”

Eleonora says it quietly, without making a big point about it. She works as an office apprentice in Bella’s Security department, right in the middle of an events-driven operation where things move fast and priorities can change in an instant. For her, the statement is not an abstract principle. It’s simply something she has learned from experience.

Having spent years at Bella in different roles - first on the front line and now in an administrative position - she has seen the business from both sides. She knows what it feels like when information is missing, plans change at the last minute and pressure appears out of nowhere.

“You don’t learn anything by standing still,” she says.

In an environment like Bella Center’s, waiting until you have every answer is rarely an option. If something is unclear, she asks. She picks up the phone. She finds the right person.

“Sometimes success comes down to the small things: asking the right question, talking to the right person and not just sitting around waiting for someone else to figure it out,” Eleonora states before elaborating: “When people feel safe, they’re willing to make decisions, even when they don’t have all the answers.”

Where some might worry about making mistakes, Eleonora sees them as part of the process: “I’m here to learn, which means I have to be willing to try things, get things wrong and learn from them.”

For her, responsibility and learning go hand in hand. Taking initiative matters more than waiting for perfect clarity.

"I hope I treat my colleagues the way I’d like to be treated myself.”

Over the years, Eleonora has left Bella more than once - and more than once, she has come back.

“I always seem to find my way back,” she says with a smile: “There’s just something about the atmosphere and the energy here that I really love.”

She enjoys the pace and the unpredictability of a workplace where no two days are the same. But whenever she talks about life at Bella, the conversation always comes back to one thing: people.

“It matters when people meet you with understanding - at work just as much as anywhere else,” she says: “I hope I treat my colleagues the way I’d like to be treated myself.”

“I love big personalities. And we have plenty of those here.”

She describes herself as curious and attentive. Someone who notices how people are doing and takes an interest in those around her. And when the topic turns to diversity, her face lights up.

“I love big personalities,” she says warmly: “And we have plenty of those here.”

To her, differences are a strength. Different perspectives, different approaches and different personalities make teams stronger when people learn to appreciate, rather than smooth out, what makes each other unique.

“Recognition doesn’t have to be a big thing. A simple ‘well done’ can go a long way.”

In a workplace driven by operations, deadlines and constant activity, she is not focused on grand gestures or elaborate celebrations. Instead, she points to the everyday moments.

“Recognition doesn’t have to be a big thing,” she says: “A simple ‘well done’ can go a long way.”

For Eleonora, it is about creating positive moments for the people around her and taking time to acknowledge what is working. That is also why she is careful about where she puts her attention.

“If all you ever look for is what’s wrong, you’ll always find something,” she says, pausing for a moment: “But if you look for what’s going well, you’ll find plenty of that too.”

It is not about ignoring problems. It is about choosing how you approach them.

“If all you ever look for is what’s wrong, you’ll always find something. But if you look for what’s going well, you’ll find plenty of that too.”

Eleonora works in an environment where the pace is high and where it is easy to see people as functions rather than individuals. That is exactly why she makes a point of doing the opposite: paying attention, building relationships and showing care in everyday interactions.

“If you can keep a cool head and a warm heart,” she says: “everything else tends to work itself out.”